Distinctive Chesterfields Case Study
One of Europe's largest purchaser of Chesterfield furniture, Distinctive Chesterfields turned to the Chesterfield Workshop as a core supplier of their handmade chesterfield sofas and chairs. Covering our entire range of stock products, Distinctive Chesterfields chose to partner with the Chesterfield workshop due to the consistency of quality and guaanteed delivery dates that are the foundation of our business.
Challenges
There are many challenges that come from having such a long standing relationship with a retail customer. Just some of the keys to our success include:
- Keeping our pricing competative to ensure adequate profits for our retail customers
- Maintaining the consistency of product quality
- Ensuring that products are turned around within the agreed timeframe ensuring that Distinctives customers remain satisfied
- Delivering a flexible approch that caters for a mix of both stock and bespoke product orders
- Technical consultancy ensuring that any non-standard questions are answered promptly and in consumer friendly terms
- Supplying images and assets in a proactive manner
"It was refreshing to finally find a business we can rely on that shared our core values, providing the highest quality of products and sharing our commitment to providing excellent customer service and satisfaction. The breadth of knowledge, skill and flexible approach to business is a breath of fresh air and we plan to continue our relationship with them for many years to come. I cannot praise the team at the Chesterfield Workshop high enough and urge any other businesses seeking high quality chesterfields to make them your first people you call.%quot;
Clare, Ops Manager, Distinctive Chesterfields.
